PHARMACY DIRECT - PLAYING WITH PEOPLE'S HEALTH

I started using Pharmacy Direct a few months back for my Chronic Meds which include 2 types of High Blood Pressure pills. I have an excess to pay, so about 2 months ago, knowing what my excess is, I paid up front. I then enquired why I had not received my medication yet. The answer was simply "We need a new prescription" and "we sent you reminders". First off, no follow ups were done (I had a different sim card in my phone probably at that time), secondly no consideration what so ever was given to the type of medication (perhaps mine is not really life or death) but still. Also, I simply did not remember the prescription, I am sure I am not the first nor will I be the last. Who is pharmacy direct to make that call. Then when I started to ask for a refund I was told I will get the medication. When I followed up a 3rd time, I was told again "we need a new prescription". So what is it Pharmacy direct? Do I get my meds or my refund. My local pharmacy did not bat an eyelid to supply me with this medication because they have record of it on their system as I am sure Pharmacy direct does too. I will never use them again. They have no communication s****s what so ever. I'm still waiting for my refund or medicine!