Pharmacy Direct pathetic service delivery

Had the misfortune to continue to deal with them, forced by Bonitas. Must be the most useless business ever to be forced to use for my medicine. My wife and I are chronic medicine users and have to submit our scripts to pharmacy Direct, last one submitted on 12 January 2023, eventually after lots of phone calls received mine, nothing for my wife, we wastes about R150 on calls to enquire about the status of delivery of medicines, today is the 2nd Feb'23 and after calls again, the so called Manager phoned me, not much interested in my story, will send a mail to prioritize the delivery, same story 2 weeks ago and still no medicine, sites one of the reasons that the pharmacist called me to verify a substitute for one pill, never received any calls or missed calls on my phone. Cannot believe that Bonitas are in partnership with them to service their customers. Now promised that the medicine will be delivered next day, same promise made last week 🤬🤬🤬