Pharmacy Direct not for chronic medication! Bad service!

I first sent my prescription on the 12th of June and between back and forth via emails I still don't have my medication and I just drank my last chronic medication. It is not the first time this happens to me and I feel that it is not acceptable! We are talking about chronic medication that should be priority! Last time when I ran out of medication while waiting for almost a month I was told that even if I went to buy over the counter my claim will not be approved as it will double dose. Other pharmacies do a amazing as they know how important life is and I don't know why we are forced by our medical aid to use a service like this.

Please try to get my medication to be before I die.