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Marlize H

1 reviews | Active since Aug 2012

29 Mar 2018, 09:02

PHARMACY DIRECT NOT DELIVERING MEDICATION

We are forced by Bonitas Medical Aid to make use of Pharmacy Direct, else there is a co-payment of 30%. Pharmacy Direct was supposed to deliver our medication by 09 March. According to them it was dispatched on 13 March. It is still not delivered. I have sent numerous mails and even called - with no results. They do not follow up and were supposed to send it via courier, they made use of the SA Post office which is useless. Pharmacy direct also claimed for the medication so we cannot get the medication from another pharmacy because the claim already went through, but we have been without medication since 9 March. This is totally unacceptable

M Hobbs-Russell

0
Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply29 Mar 2018, 09:09
Official

Good morning Mrs. Hobbs-Russel

Thank you for bringing the matter to our attention.

A manager will be in contact will you in order to resolve the matter.

Kind regards

Pharmacy Direct

MH
Marlize H's update29 Mar 2018, 09:32
Reviewer Update
Thank you very much for the phone call in response to the query. All of this could have been avoided if PD sent the medication to the correct address. It seems that the medication has been lying at the post office for how long now! And we gave them a street address. PD should look at the type of people they employ, the employees in general do not care about service. The person who called me was friendly and competent, however. M Hobbs-Russell
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply29 Mar 2018, 14:02
Official

Good afternoon Mrs. Hobbs-Russel

The manager has been in contact with you and the matter has been resolved. The delivery address has been updated.

Please feel free to contact us should you have any enquiries.

Kind regards

Pharmacy Direct

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