Pharmacy Direct, My blood is boiling!

Pharmacy Direct is going to give me a heart attack or another stroke! Do I have to beg every month for our chronic medicine ???? Your system, if you have one, is not working!!! When I phone to beg for delivery I have to repeat my profile number so many times to the person at Pharmacy Direct, is my phone line so bad, or is it yours? Don't you train your staff to write down the number the first or second time they hear it? What happened to courtesy and friendly service? In the meantime I'm waiting for my wife's chronic medicine again!