PHARMACY DIRECT IS THE WORST & USELESS

A 1 star is still too high of a rating! Clearly they don't understand the urgency of chronic medication. Why should I be checking on delivery of my CHRONIC medication ?? It's 5 days late, again as per last month. I am appalled that Bonitas would allow and tolerate this kind of service toward their members. When you call Pharmacy Direct, theu have either messed up your script, or they have an excuse - no accountability. I pay Bonitas quite a bit for medical aid cover, even during these trying times, yet I see the non-chalant way Pharamcy Directs replies on this page, is disturbing. When they were late/messed up my script last month, I called and a Pharmacist said to me to get some chronic meds for a few days at my local Pharmacy, until my delivery is dispatched. WHAT!? Why should I, I'm paying medical aid contributions... Secondly, I pay contributions to Bonitas, why should I be "running around " calling and emailing their Service Provider (emails which they don't reply to either..) Truly, I've received far better service from previous Pharmacies, locally. It's a nightmare with receiving chronic meds, since joining Bonitas. Pharmacy Direct is one of the WORST service providers..and clearly nothing has changed by the looks of all these negative comments 🤨🤨🤨🤨😤😤😤