Pharmacy Direct is not up to standard!!!!!!!!!!!

My Mother forced through Bonitas to get her heart medication from Pharmacy Direct - USELESS to say the least . Medication always late ...Mother has to make several calls just to speed them up with no avail ....After 4 days waiting for medicine to arrive they admit it is still laying on their "counter" to be dispatched . This is almost every monththe same story - she had to buy extra medication over the counter and she can't claim it back. She has a very intensive heart condition and needs the medication urgently - Bonitas must do something!!!!!!!