Pharmacy direct is lame!!KOM

We get our chronic medication from pharmacy direct. We are on phsycotic meds which we can not just stop using all of a sudden. Some of these medications have been finished from 27 Aug. We received sms's from medical aid that claims have been made on 27 Aug. Waiting, and waiting. Phoning and leaving messages. NOBODY CALLS BACK. PHONE AND YOU HOLD ON FOR EVER. Being without these medications are starting to take there toll. Last month blood preasure pills were held back because we had R41 sortfall on our medical. We were not informed, just left to smell these things. This month they actually let us know and we paid immediately. So that there would be no delay. On Thursday a sms was received which said p****l is out to dispatch. Hahaha. Nobody arrived. I am hom 24/7. So should somebody in the family comit suicide or have a burst out. Who the hell cares: " ofcourse it's not pharmacy directs problem". Is there no place in Africa which has good service?