Pharmacy direct is a ****

Upon submitting new prescription last year they said it was declined due to my medical aid benefits being depleted. Now this month when trying to get my repeats apparently my account is in arrears. I dont know how my account is in arrears because I didn't receive any medication due to medical aid benefits being exhausted. When calling to speak to accounts, no one answers and no one calls me back. I've also sent emails and no reply. I've requested statements and they ignore me. Pharmacy direct has pathetic service and ****s people in to thinking they owe money when in factual fact they are not updating the customers account. I don't know how when medical aid funds are exhausted they still bill me for the medication even though I didn't receive it. This is unacceptable. BONITAS SHOULD REALLY CHANGE SERVICE PROVIDERS