TG
Thami G

1 reviews | Active since Jan 2018

27 Jan 2025, 10:58

Pharmacy Direct is a ****

Pharmacy Direct is a ****. They shipped 2 months medication to me in advance before my medical aid had processed their payment. During that time, my doctor ran a series of tests which resulted in him changing my medication regimen and prescribing different medication due to medical findings. Now the medical aid only processed one month medication from the previously shipped medication, and proceeded to cover the new prescribed medication. In turn Pharmacy Direct charged me for that medication, I informed them that I did not use the medication and it was not my fault that they shipped 2 months worth of medication. They requested I return the unused sealed medication and that the debt would be cleared under my profile since I did not use the medication. I returned it as instructed, however, they are now threatening to not deliver my next order until the debt is settled. How so? Because the agreement was that since the medication is sealed, I should return it for debt to be cleared. In essence, they have their medication back and still want money for it. That’s ********. Why should I pay for something I didn’t use?

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Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply27 Jan 2025, 12:54
Official
Dear member
 

Thank you for bringing the matter to our attention.
 The manager will be in contact with you shortly to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team
TG
Thami G's update27 Jan 2025, 16:20
Reviewer Update
Nothing has been resolved, I just got a message that a co payment of R872 is required before they could ship my medication. That is after there has confirmation that my medical aid paid in full the claim Pharmacy Direct made today for my current prescription
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply27 Jan 2025, 16:58
Official

Dear Member,
 
 We're so sorry to be the cause of your frustration now!! We will do our absolute best to get this resolved for you.
 
 Regards
 Pharmacy Direct Team