Pharmacy Direct Incompetance.

Following is a copy of an email sent to a supervisor at Pharmacy Direct and which has to date not recieved a response. We have been trying to resolve a few issues now for a number of weeks with no success. They just do not care which makes me think there is something else going on.

After a almost 3 weeks of complaints the medication arrived..... but However • 90 Eltroxin was claimed for and only 1 box of 30 delivered – overcharge of 60 against Bonitas and I don’t have sufficient for this month • There is a very clear instruction on our record that Leon needs Rosvator for his cholesterol and it may not be substituted with a generic o He is STILL receiving Cresagen 5mg • My Tranqipam 1mg was claimed for and not delivered (I received a sms saying the supplier is out of stock and I should consult with my doctor o Why claim for it in the 1st place if you don’t have stock and will you please pay for my doctor’s consultation because your supplier is unreliable, and is the claim going to be reversed?/

Pharmacy Direct claims to be an essential service, but I honestly question your efficiency and so called concern for your customers How do you intend to fix your errors this time? In response to this email I will get an automated response informing me that my query/request will be attended too and nothing will happen beyond that

Please can this be reported to the Bonitas board or maybe higher up? • Pharmacy Direct claims for medication from Bonitas, but does not send it to the customer – ***** if you ask me • They also claim for higher quantities from Bonitas than what they actually deliver to the client – ***** if you ask me • They ignore direct instructions from doctors not to replace certain medication with generics, however they send what they have because of a supplier issue. This is endangerment of the patient because there is a reason the medication was prescribed and instruction issued that it cannot be replaced with a generic or substitute. It is actually *******. • They commit to being an essential service, but can not secure the prescribed medication from their suppliers to honour a doctor’s script

I have a very good idea that I am not the only Bonitas member with these kind of complaints, yet they seem to not care at all. Very bad reflection on both Pharmacy Direct and Bonitas.