Pharmacy Direct improve your communications

Poorest of poor communication. In March chronic medication is delivered and on the invoice it states that the co payment will be determined after 24 March. In May I ask about delivery of chronic medication and follow up 1 week later due to not having received communication. On the follow up I am informed that a co-payment is outstanding since March. If in March I was informed it would have been paid in March Very poor communication.

This will lead to me finding an alternate medical aid that do not force me to use Pharmacy Direct