Pharmacy direct horrible service

Pharamacy direct has horrible service , its been 2 weeks now and they still cant get my dads medication correct. They have total disregard for patients wellbeing and the website doesnt work, their call centre phone voice quality is horrible. They double charge the medical aid and demand a co-payment but dont send medications, i have tried getting in contact with someone to complain to and no luck ..... i dont know why bonitas is contacted to them ......horrible service , lack of empathy ..... just profit driven ....