Pharmacy Direct for worst service!!!

I had medical aid with Bonitas and i was advised of Pharmacy Direct... worse decision ever!!! They never deliver on time and every month I call them to push them to their job. Their call center agents are the worst (rude and unprofessional), wonder where they got their training from. Last month took the cup. I canceled my medical aid with Bonitas (new job), phoned them to advise of the changes. The person that I spoke to said that I can make a cash payment, which was done on the 20th but still no medication. Have been contacting them since last to do a follow-up and still nothing. They keep making empty promises.