PHARMACY DIRECT

I was encouraged by my medical aid provider to use this pharmacy. It is an utterly use set-up from a communication perspective. You sent them an email. They respond with a "NO REPLY" email. A few weeks later you receive a "NO REPLY" response from a person who actually sends the email but with whom you do not communicate ever again. I'm currently engaged in a dispute over CHRONIC medication they sent me which after the fact was rejected by my medical aid. This after I paid the levies amount I was told was due to Pharmacy Direct. I posed a few questions as to why the medical aid could not approve it under ACUTE BENEFITS if they declined it under CHRONIC. A FEW WEEKS LATER I'm still waiting for clarity. I told them I opened the medication when it was delivered, how was I to know the medical aid was going to decline it after the fact?