LR
Leon R

1 reviews | Active since Jul 2011

09 Mar 2018, 07:57

Pharmacy Direct Eish

BA603E

Bonitas introduced a new scheme in 2018 whereby they would pay for contraceptives.

Problem is that you have to get in from their preferred provider Pharmacy Direct (a new prescription, the previous one had expired). The child got the prescription last Tuesday and my wife e-mailed it through to ********** I saw it go through on the medical aid on Wednesday. Yesterday at 09:39 I got acknowledgement from the medical aid that they would pay for it - normally on the same day I get a SMS from PharmcyDirect that the medication would be delivered. So the daughters medication runs out on Saturday.

Despite several e-mails I have yet to receive confirmation that it would be delivered.

The same thing happened to my blood pressure medication. I had to get 4 from Clicks until my medication would arrive.

Now the problem is with contraceptives that you cannot skip a day. So I need to medication to be shipped today with a Saturday delivery.

Regards Leon

0
Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply09 Mar 2018, 08:30
Official

Good day Mr Leon,

Pharmacy Direct confirms receipt of your complaint , a manager will be in contact to assist and resolve your query .

Kind regards

Pharmacy Direct team

Best regards,

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply09 Mar 2018, 08:30
Official

Good day Mr Leon,

Pharmacy Direct confirms receipt of your complaint , a manager will be in contact to assist and resolve your query .

Kind regards

Pharmacy Direct team

Best regards,

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply09 Mar 2018, 08:30
Official

Good day Mr Leon,

Pharmacy Direct confirms receipt of your complaint , a manager will be in contact to assist and resolve your query .

Kind regards

Pharmacy Direct team

Best regards,

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply09 Mar 2018, 12:14
Official

Dear Mr Leon ,

We confirm that your complaint has been resolved by a Fund Account Manager . The three months supply of medication will be dispatched today for delivery Monday .

Kind regards

Pharmacy Direct team

Best regards,