Pharmacy Direct

I emailed a script for my husband on 20 April to Pharmacy Direct, marked urgent. The script included insulin for his diabetes. It is the 10th of May and he has still not received the insulin. He ran out of insulin 3 days ago. They had various excuses why the insulin was delayed. I phoned my medical aid and they confirmed that they had approved payment for the insulin. The service of Pharmacy Direct is pathetic and their lack of urgency is appalling. They dont care that he could have serious and God forbid serious complications due to his high blood sugar.