Pharmacy Direct don't care

Hate, hate the fact that my medical aid holds me at ransom to make use of this useless company. Employees on all levels are cold, callous and uncaring. They deal in medication that often form part of chronic meds that people need to function normally. I sent a script to them on the 14th of Aug together with a note that I need the meds the latest 13 Sept, I made the shortfall payment to them on the 30th of Aug. On the 8th they submitted the claim to my medical aid. I thought all was on track. Yesterday, on the 12th I recieved an SMS stating they are dispatching within 24 hours. I phoned to put in a plea again that I needs meds on the 13th. I spoke to one of their cold, callous and uncaring staff that told me he will send mail to dispatch. Not convinced I sent a mail to a senior person I have dealt with before . His out office referred me to Hansley Kiewiets, supposedly a senior fund account manager, I have also dealt with him before.... I forwarded the mail to him with the same plea.. he responded to tell me I will have the meds today. The meds were not delivered today and tomorrow morning I have to send my son to school to write his matric natural science record exam without the medication that he needs to function. Having to score the a star is generous...... they deserve none.