ES
Elsie S

1 reviews | Active since Mar 2009

06 Jun 2018, 09:35

Pharmacy direct - delivery takes a week or more.

This is the first month we use them. We registered on the 9 May. Sent a new script on the 29 May. (13 items) PD goes and draws generic medication on 31 May. On the 1 June I advise them we do not take those generics we need what is on the script. They change all except the one item. on Monday I query why they have not changed the ONE VERY medication to the original. NO STOCK. Then I ask where is the parcel? Promises to fast track it. Yesterday got hold of a lady and she promised to personally fast track our order. Got the sms yesterday afternoon that the parcel is on its way with a tracking number. But now we can not track as the courier does not have online tracking. I often wonder how takealot can find me and deliver so quickly though their stuff comes from overseas.

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Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply06 Jun 2018, 12:38
Official

Good afternoon

Thank you for bringing the matter to our attention.

The matter has been escalated to the Manager and will contact you shortly.

Kind regards

Pharmacy Direct.

ES
Elsie S's update06 Jun 2018, 12:45
Reviewer Update
I just want to thank Wintonia - our parcel arrived this morning, because she made it her mission to get it to us quickly. But still not being able to track online is not nice. Everybody wants to track their parcels. Your website is very nice in that I can input what the details are (del. address etc rather than telling a person on the phone who can make mistakes). I just would like a tab where we can decide which meds must be del in that month and which not. As sometimes you do not need it or are sourcing it somewhere else. It would be great to be able to make changes on the medication to be delivered. Also to view what meds have actually been loaded rather than "chatting"to a service agent everytime. I am now moderately happier with Pharmacy direct as I can do everything on line and get a copy of my chats straight away.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply06 Jun 2018, 14:35
Official

Good afternoon Mrs. Strydom

Thank you for the opportunity to speak to you telephonically.

The manager has been in contact with you and the matter has been resolved. Unfortunately our couriers service facility does not have an online tracking facility as yet. But it is definitely something we are working towards in the near future.

Should you wish to change details, tracking parcels order/stop medication, you are welcome to chat to Padi on our online Live Chat facility or send a please call me to *** and one of our friendly consultants will contact you to resolve all issues.

Please feel free to contact us should you have any further enquiries.

Kind regards

Pharmacy Direct