Pharmacy direct continues to disappoint

I’ve lodged a complaint about pharmacy direct before. Im still having the same problem. I received an sms on the 19th june saying my medication will be delivered and Im late now and havent received it. I called in now to cancel or reverse my claim so that I can obtain my chronic med from my local pharmacy instead however I am told that I cant. Its like a death sentence with pharmacy direct bacause they claim and dont deliver and You cant even cancel with them.