RR
Reshika R
1 reviews | Active since Jan 2019
21 Dec 2024, 10:44
Pharmacy direct, Bonitas medical fund and DSV couriers... All culprits in poor service delivery
Still waiting for medication for my child from this *********** pharmacy who use an *********** delivery service. It's ******** that Bonitas medical fund force us to use them. There are hundreds of local pharmacies in KZN but I am forced to use this remote pharmacy with pathetic service 😡. This is a repeated issue. Received an sms yesterday from DSV for delivery of meds but nothing.
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Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
23 Dec 2024, 10:46Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply23 Dec 2024, 10:46
Official
Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
24 Dec 2024, 09:07Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply24 Dec 2024, 09:07
Official
Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
RR
Reshika R's updateReviewer Update
24 Dec 2024, 09:51I received a call from Pharmacy Direct where I was questioned as to where we obtained the meds previous since the script was given in Nov. It was stated that they havea5 to 7 day TAT so they were well within their TAT. Apologies to Pharmacy Direct! I was told that in future I should state Urgent on the email when submitting a script. I received the meds yesterday. I opened it to find a medication that I clearly asked not to be delivered. I went back to the email to find that I had stated it was urgent. I was also told that the delivery matter would be escalated to DSV. I have no words... But I'm sure I will receive a call pointing out my errors once again 😡
RR
Reshika R's update24 Dec 2024, 09:51
Reviewer Update
I received a call from Pharmacy Direct where I was questioned as to where we obtained the meds previous since the script was given in Nov. It was stated that they havea5 to 7 day TAT so they were well within their TAT. Apologies to Pharmacy Direct! I was told that in future I should state Urgent on the email when submitting a script. I received the meds yesterday. I opened it to find a medication that I clearly asked not to be delivered. I went back to the email to find that I had stated it was urgent. I was also told that the delivery matter would be escalated to DSV. I have no words... But I'm sure I will receive a call pointing out my errors once again 😡