DR
Danielle R

1 reviews | Active since Sept 2022

05 Sept 2022, 08:23

Pharmacy Direct, Bonitas

Deplorable service from Pharmacy Direct! Having to wait a week for the delivery of CHRONIC medication is completely unacceptable and totally unsafe for patients. Stopping chronic medication abruptly, even for a short period of time often leads to withdrawals or the worsening of symptoms based on your regimen. Medical service providers should know this. Little to no consideration for the wellbeing of their beneficiaries is given by Bonitas either! They'll penalize you for opting to use an alternative dispensary. And yet, they continue on with a vendor who seemingly strives to deliver pathetic customer service! Second month in a row, since registering with Pharmacy Direct, that there's an extended and totally unnecessary wait for medication. Bonitas, Pharmacy Direct: DO BETTER. YOURE NOT PROVIDING A FREE SERVICE! It's time we get what we pay for and this is not it!

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply09 Sept 2022, 16:30
Official
Dear Member

Thank you for bringing the matter to our attention.

The manager will be in contact with you to resolve your concerns.

Kind regards
Pharmacy Direct Team 
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply13 Sept 2022, 08:45
Official
Dear Member
 
 We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
 
 Kind regards
 Pharmacy Direct Team