Pharmacy direct bad service 51A54F

The service is atrocious, every month we have to phone and beg for medicine for my husband to be send. He is diabetic, heart and lung problems, he is on oxygen up to 20 hours pd but every month we end up waiting for his medication, him being without meds for anything up to a week. We fight with them every month, we do not receive the normal sms's that we used to get saying it is send out. When you phone them, the call centre just say,"we send the message to the chemist and nothing helps. I am fedup and Bonitas insists we have to use them or pay a levy of up to 40% enough is enough.