Pharmacy Direct bad service

Worst service ever. This year has been hell with this pharmacy. Medication is short delivered and my mother has run out of chronic medication. I called in and they promised to do an urgent delivery but a week later no delivery done but their claim was processed and paid. I called in again on the 24th October, and spoke to a rude and arrogant woman by the name of Sarah. She dismissed all my issues and told us we should have enough medication till November even when I explained that my mother has run out of medication. She had no sympathy or understanding of our situation. When I told Sarah I would contact Bonitas to query the issue she told me they wont help me as they would tell me the same thing she has told me. This is totally unacceptable from Pharmacy Direct especially since they provide medication to critically ill patients. Im so disappointed in such bad customer service especially with their contact centre the lady named Sarah