HB
Heine B

1 reviews | Active since Jul 2024

25 Oct 2024, 12:39

Pharmacy Direct are useless

Useless! Absolutely useless. After numerous problems with them including a chronic meds (insulin, hypertension/blood pressure!!) delivery that was 6 days late where I did not have medication for 2 days, I cancel their so called services. Email sent, call centre called to be sure the message goes through. Today a claim is processed via Medical Aid. So due to their usual bungling matters and absolute incompetence, I spend hours of my time sorting their mess out. Please, lose my number, I want you out of my life Pharmacy Direct!!

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply25 Oct 2024, 12:58
Official
Dear Member,
 
 We're so sorry to be the cause of your frustration now!! We will do our absolute best to get this resolved for you.
 
 Regards
 Pharmacy Direct Team

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply28 Oct 2024, 13:24
Official
Dear member
 We can confirm a manager has been in contact with you and feedback has been provided to your complaint.
 Kind regards
 Pharmacy Direct Team