ES
ELIZABETH S

1 reviews | Active since Jan 2019

31 Jul 2019, 10:19

Pharmacy Direct are doing *****

They had sent me the wrong medication. I had send it back. They had recover the lost medication. But still they had handed me over to Credit Intel. They had also taken payments for medication from my medical aid what I had not received. My medical aid had not received those payments back. They also had taken money from my medical aid daily limit for that lost medication. I am still on Credit Intel and every month it is generates interest. I did send lots of times to Credit Intel all the proof. But nothing is happening. They just say I must speak to pharmacy direct. Pharmacy direct do nothing. I am no at a stage where I do not except my Chronic medication. I do not have money to buy the chronic medication. When I try to speak to my medical aid they also say I must speak to the pharmacy direct.

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Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply31 Jul 2019, 10:28
Official
Good day , 

We confirm receipt of your complaint, a manager will be in contact shortly to assist and provide you with feedback . 

Kind regards 

Pharmacy Direct team 
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply31 Jul 2019, 13:29
Official
Dear member, 

Pharmacy Direct confirms that a Fund Account Manager has been in contact with you and provided you with feedback on the complaint that has been raised. 

Kind regards 

Pharmacy Direct team 
ES
ELIZABETH S's update31 Jul 2019, 14:46
Reviewer Update
Yes I am waiting for my proof From Pharmacy Direct side and from the Credit Intel side that the matter is solved before I say anything.
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ELIZABETH S's update01 Aug 2019, 10:32
Reviewer Update
Today I had still received From Credit Intel and email and sms for Pharmacy Direct that the are taking steps further. So this proof that Pharmacy Direct is not only doing ***** but also Lie in their customers faces. They are only wants us as their customers to give good reports.