Pharmacy Direct agents who does not understand how to read and capture scripts properly

We uploaded my partner's new prescription on to Pharmacy direct, as he moved over to my medical aid, and they refer Pharmacy direct to dispense our medication. My partner's script was renewed and we went to go collect the first month of medicine at Clicks, as my partner needed his medication immediately as he run out of supply and Pharmacy direct takes at least 7 working days to load on a new script. But his one type of medication, had an interval of a few days, on which he would then needed to go collect a higher dose of the same medication as his body needs to adjust to the new stronger medication. When upload, Pharmacy Direct then confirmed receipt of the script and stated that the first repeat was already taken and the next repeat will be in 30 days. Which is standard, however, the one type of medication on the script indicate and stronger medication needs to be dispensed after a week, and Pharmacy direct' s agents did not see this, which we had to phone in, finally get hold of a manager who spoke to a pharmacist and indicate that we were correct and that Pharmacy direct did not capture the script correctly. Pharmacy Direct's agent don't know how to read scripts when uploaded and they don't understand how to then capture the script correctly. And then they acknowledged the error and said it will be delivered by the 23rd April 2021. We received a dispatch, but nothing was delivered. He is now without that medication for three days now.

What's the point of the service if there agents can't even read and understand scripts properly, as it effects our health as withdrawal symptoms starts as well. They a handling people's health and they don't have the the correct training to be able to read and understand scripts to capture them correctly to be dispensed on time.

Unacceptable