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desiree B
1 reviews | Active since Feb 2013
13 Jun 2025, 07:26
Pharmacy direct
Been receiving my medication from this pharmacy from January 2025 every month is a problem. In May was the first time I received it 2 days before after writing a review , yet again this month I have not received my medication they have sent a out for delivery on Wednesday today is Friday I have not received my medication yet they have delivered my husbands medication on Thurs yet both were dispensed together in May. This is absolutely ridiculous have jonidea why bonitas med aid even does business with them . Now they don't deliver on a Saturday and mon is a public holiday and I have run out of insulin which is for my chronic diabetes do they even care
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Replies (6)0
Replies (6)
Pharmacy Direct (Centurion)'s replyOfficial
13 Jun 2025, 10:15Dear member Thank you for bringing the matter to our attention.The manager will be in contact with you shortly to resolve your complaint. Kind regardsPharmacy Direct Team
Pharmacy Direct (Centurion)'s reply13 Jun 2025, 10:15
Official
Dear member Thank you for bringing the matter to our attention.The manager will be in contact with you shortly to resolve your complaint. Kind regardsPharmacy Direct Team
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desiree B's updateReviewer Update
13 Jun 2025, 10:44The manager called me in April still waiting for her yo call me back
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desiree B's update13 Jun 2025, 10:44
Reviewer Update
The manager called me in April still waiting for her yo call me back
Pharmacy Direct (Centurion)'s replyOfficial
13 Jun 2025, 11:22Dear Member, We're so sorry to be the cause of your frustration at the moment!! We will do our absolute best to get this resolved for you. RegardsPharmacy Direct Team
Pharmacy Direct (Centurion)'s reply13 Jun 2025, 11:22
Official
Dear Member, We're so sorry to be the cause of your frustration at the moment!! We will do our absolute best to get this resolved for you. RegardsPharmacy Direct Team
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desiree B's updateReviewer Update
13 Jun 2025, 19:24The manager called me around 12 and promised me my medication would be delivered today 13th June. She said she did not have any drivers and could only have meds delivered after 6pm which I have still not received. This is chronic medication insulin for diabetes which is of utmost importance, these people are playing with people's lives. I sit without medication that's my pressure meds cholesterol meds and insulin, who will ge held responsible if I should get sick
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desiree B's update13 Jun 2025, 19:24
Reviewer Update
The manager called me around 12 and promised me my medication would be delivered today 13th June. She said she did not have any drivers and could only have meds delivered after 6pm which I have still not received. This is chronic medication insulin for diabetes which is of utmost importance, these people are playing with people's lives. I sit without medication that's my pressure meds cholesterol meds and insulin, who will ge held responsible if I should get sick
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desiree B's updateReviewer Update
10 Jul 2025, 14:24Update: thanks to the manager she kept her word my medication was delivered 2 days earlier this month hope it continues
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desiree B's update10 Jul 2025, 14:24
Reviewer Update
Update: thanks to the manager she kept her word my medication was delivered 2 days earlier this month hope it continues
Pharmacy Direct (Centurion)'s replyOfficial
10 Jul 2025, 16:22 Dear member Thank you for your feedback. We appreciate it. We will consider the matter resolved. Kind regards Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply10 Jul 2025, 16:22
Official
Dear member Thank you for your feedback. We appreciate it. We will consider the matter resolved. Kind regards Pharmacy Direct Team