Phamacy Direct - REDICULOUS SERVICE

I am SO OVER Pharmacy Direct and their **** service! I have requested NUMEROUS times that certain medication NOT BE SENT OUT as my medical aid funds are depleted and they just wipe their assess on the request and anyway send it out WITH AN ACCOUNT OF SKY HIGH that I HAVE TO PAY! They are not willing to give me contact details for the Pharmacist that works with my profile and i have to go through their "***" email address that is the WORST email service I have ever seen! Why are you scared to give me the person's details who is working with my profile???? Is it some sort of top secret??? Ridiculous! Well they are welcome to come fetch these incorrect medications and stick it where the sun doesn't shine because I am NOT PAYING for something I requested to not be sent. I had to wait 2 weeks for my new medication to be sent to me where I asked them numerous times on the Whats app line what is going on.....when certain medication is changed or adjusted by a Dr it is done so for a reason - waiting 2 weeks for your updated meds is NOT ON! Then they wonder why you get so angry with them?! It's the most pathetic company I have ever dealt with. Lets see if they respond to this public complaint and actually do their job for a change. I wont hold my breath cos I will for sure die of suffocation.