MT
Maletlhatso T

1 reviews | Active since Apr 2012

01 Mar 2024, 22:21

Pathetic *********** Staff

I hope this will be the last time I am addressing this issue. Can you please not change my medication as you please. Do you even understand the effects of being put on different medication as you please. You guys don’t respect your customers at all. Your pharmacist by the name of Carla Visagie must call me and explain to me, why is she constantly doing this. This is really starting to become a nuisance and trust you me, will eventually report this as I cannot have you guys flipping my medicine like coins. DO NOT DISPERSE ANYTHING YOU HAVE IN STOCK FOR THE SAKE OF DISPERSING!!! This is really getting tired now. How dare you? You are flippin gambling with our lives. Arrange courier to take back this medication and give me what’s on the script as soon as possible.

0
Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply04 Mar 2024, 09:10
Official
Dear member
 

Thank you for bringing the matter to our attention.
 The manager will be in contact with you shortly to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply04 Mar 2024, 11:29
Official
Dear Member,

We are unable to reach you telephonically to discuss your concerns. 

Please provide us with alternative contact details to discuss your concerns.

Kind regards

Pharmacy Direct Team. 
MT
Maletlhatso T's update11 Mar 2024, 07:57
Reviewer Update
This is really ridiculous. A week later my medication has not been sorted. I was called by Elana who acknowledged that you guys messed up my script as you have sent me wrong medication. I was then told that it will be sorted and a week later it’s still not. Your service is absolutely disgusting. From end of this month am opting for either Clicks or Dischem to deliver my meds as there is nothing you guys do right. I cannot be begging for my meds as if you are giving it freely.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply11 Mar 2024, 09:00
Official
Dear member
 

Thank you for bringing the matter to our attention.
 The manager will be in contact with you shortly to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team