Pathetic services

If I could give this a negative rating I would!!! It's been over a year and you guys have still not sorted out my mother's chronic medication Bonitas Medical Fund says everything is sorted on their end. After numerous calls and emails, you keep promising to deliver the medication but a year later fail to do so!! This is pathetic service!! Someone who is on chronic for diabetes, blocked arteries and high pressure can die without getting their meds. And I will hold you personally responsible should anything happen.