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Avrishka R

1 reviews | Active since Jan 2021

29 Jan 2021, 17:19

Pathetic Service with Pharmacy Direct

I have experienced pathetic service from Pharmacy Direct through the week with empty promises. I have contacted agents and managers multiple times with no resolution. A request was made to send medication urgently for delivery on Wednesday. Its Friday. Everytime i contact the call centre, the package is apparently going to be delivered 'today'. It's already after work hours, I have not taken medication since Tuesday evening and will now have to wait for next week as there is no contact or service available after hours and on weekends.

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Replies (10)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply01 Feb 2021, 08:24
Official
Dear Member
 
 We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.
 
 Thank you kindly
 Pharmacy Direct Team

AR
Avrishka R's update01 Feb 2021, 09:41
Reviewer Update
I had to call the call centre, nobody contacted me as a result of this post.
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply01 Feb 2021, 11:09
Official
Dear Member
 
 The Fund Account Manager was in contact with you and medication will be delivered today.
 
 Kind Regards
 Pharmacy Direct Team

AR
Avrishka R's update01 Feb 2021, 13:25
Reviewer Update
Yes, but only after I contacted them. Please don't provide responses with no value and that are meaningless
AR
Avrishka R's update01 Feb 2021, 13:29
Reviewer Update
This is ridiculous. I am crying on the phone begging for someone to deliver my medication. First it's the wrong medication that was incorrectly billed, then it went to the wrong courier, now the courier/ driver went to deliver another medication. SOMEBODY PLEASE HELP ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AR
Avrishka R's update01 Feb 2021, 13:30
Reviewer Update
PHARMACY DIRECT - PLEASE ASSIST
AR
Avrishka R's update01 Feb 2021, 13:30
Reviewer Update
PHARMACY DIRECT - EMPTY PROMISES
AR
Avrishka R's update01 Feb 2021, 13:30
Reviewer Update
DON'T USE PHARMACY DIRECT AS YOUR SERVICE PROVIDER
AR
Avrishka R's update01 Feb 2021, 13:31
Reviewer Update
PHARMACY DIRECT - I WILL ONLY TAKE YOUR CALLS IF YOU COMPENSATE ME FOR THE PAIN AND SUFFERING CAUSED
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply03 Feb 2021, 16:28
Official
Dear Member
 
 The Fund Account Manager was in contact with you and the matter was resolved.
 
 Kind Regards
 Pharmacy Direct Team