MN
Mogale N
1 reviews | Active since Nov 2017
14 Jun 2023, 09:00
Pathetic service, patients' lives disregarded.
Patient meds are not delivered to patients, if they get delivered they are delivered incomplete or altered. There is no way of resolving issues. You request to escalate to the manager for intervention, but you are kept on hold until you run out of patience.
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Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
14 Jun 2023, 11:46Dear Member
Thank you for bringing the matter to our attention.
We are unable to locate your profile.
Kindly provide us with your profile or medical aid number?
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
We are unable to locate your profile.
Kindly provide us with your profile or medical aid number?
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply14 Jun 2023, 11:46
Official
Dear Member
Thank you for bringing the matter to our attention.
We are unable to locate your profile.
Kindly provide us with your profile or medical aid number?
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
We are unable to locate your profile.
Kindly provide us with your profile or medical aid number?
Kind regards
Pharmacy Direct Team
MN
Mogale N's updateReviewer Update
14 Jun 2023, 11:58What you are requesting is personal information and cannot be shared on a public platform.
I spoke to an agent this morning, purporting to be a manager. She promised to follow up on matters I raised and I asked her to cc me in the communications she’d be sending to relevant staff/stakeholders, and three (3) hours later no communication has been received. The only deductible is that nothing has been done while the patient is going through the second week without their meds. What’s worse is that the scheme has sent out communication to the member, citing their concerns that she’s not taking her chronic meds.
I spoke to an agent this morning, purporting to be a manager. She promised to follow up on matters I raised and I asked her to cc me in the communications she’d be sending to relevant staff/stakeholders, and three (3) hours later no communication has been received. The only deductible is that nothing has been done while the patient is going through the second week without their meds. What’s worse is that the scheme has sent out communication to the member, citing their concerns that she’s not taking her chronic meds.
MN
Mogale N's update14 Jun 2023, 11:58
Reviewer Update
What you are requesting is personal information and cannot be shared on a public platform.
I spoke to an agent this morning, purporting to be a manager. She promised to follow up on matters I raised and I asked her to cc me in the communications she’d be sending to relevant staff/stakeholders, and three (3) hours later no communication has been received. The only deductible is that nothing has been done while the patient is going through the second week without their meds. What’s worse is that the scheme has sent out communication to the member, citing their concerns that she’s not taking her chronic meds.
I spoke to an agent this morning, purporting to be a manager. She promised to follow up on matters I raised and I asked her to cc me in the communications she’d be sending to relevant staff/stakeholders, and three (3) hours later no communication has been received. The only deductible is that nothing has been done while the patient is going through the second week without their meds. What’s worse is that the scheme has sent out communication to the member, citing their concerns that she’s not taking her chronic meds.
Pharmacy Direct (Centurion)'s replyOfficial
14 Jun 2023, 13:32One of our consultants will be in contact with you to ascertain details for resolution.
Regards
Regards
Pharmacy Direct (Centurion)'s reply14 Jun 2023, 13:32
Official
One of our consultants will be in contact with you to ascertain details for resolution.
Regards
Regards