ED
Estelle D

1 reviews | Active since Dec 2020

17 Nov 2023, 11:34

Pathetic service!!!! no star

If i could give a zero rating i would. The most pathetic company dealt with in my life. Wrong meds, no meds received, delayed meds. Oh and calling them, you get transfered from department to department; no one knows what is going on. I have lost my cool so many times; believe me i have tried to remain calm, but ones patience is tested.

The understanding of chronic medication is something that is not understood. I asked them to forget i exist, we are meant to use them because its a prefered supplier for our medical aid. this is the second time i am using them. A few years ago i used them for a few months, reason i decided not to is because of the same issue. then i though ok may just maybe; never never ever will i use Pharmacy direct again.

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Replies (1)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply17 Nov 2023, 13:01
Official

Dear Member,
 
 We're so sorry to be the cause of your frustration at the moment!! We will do our absolute best to get this resolved for you.
 
 Regards
 Pharmacy Direct Team