AJ
Amanda J
1 reviews | Active since Dec 2014
27 Feb 2019, 10:26
PATHETIC SERVICE NO MEDICATION DELIVERED
It is so disappointing that to date I have not received my medication, The claim was processed and still no medication when I called through that what the only time the consultant requested the pharmacy to release the medication now you tell me AM I GOING TO FALL PREGNANT BECAUSE PHARMACY DIRECT IS NOT RELIABLE???? I am totally disgusted had I known that they weren't reliable and caring as their logo reads I would of opted to go with another pharmacy. I now spend time using my airtime to keep contacting them and doing the run around. This is pathetic, I am sitting with two tablets let??? SO WHO IS GOING TO BE LIABLE???
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Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
27 Feb 2019, 10:49Dear member
Thank you for bringing the matter to our attention.
Our Manager will be in contact with you shortly in order to resolve all issues.
Kind regards
Pharmacy Direct
Thank you for bringing the matter to our attention.
Our Manager will be in contact with you shortly in order to resolve all issues.
Kind regards
Pharmacy Direct
Pharmacy Direct (Centurion)'s reply27 Feb 2019, 10:49
Official
Dear member
Thank you for bringing the matter to our attention.
Our Manager will be in contact with you shortly in order to resolve all issues.
Kind regards
Pharmacy Direct
Thank you for bringing the matter to our attention.
Our Manager will be in contact with you shortly in order to resolve all issues.
Kind regards
Pharmacy Direct
AJ
Amanda J's updateReviewer Update
27 Feb 2019, 10:57Your Manager ja right was in contact with me.. Only to **** me off and frustrate me even more.. Your Manager calls to tell me they are out of stock??? what the hell!!!!!!!!!!!!!! You'll put through payment you'll inconvenience me........... what the hell happened to you'll customer service??? When you'll put through payment or when you'll vowed reliable service which one was a lie or perhaps the caring part was a lie??? do you'll care enough that without my contraceptive there is a possibility I could fall pregnant all because you'll failed to deliver on time??????? I am going to take this further the sad PART IS I CANNOT TAKE MY script back to a more reliable pharmacy because it has expired and that I blame myself for been stupid me thinking I could rely on you'll.
AJ
Amanda J's update27 Feb 2019, 10:57
Reviewer Update
Your Manager ja right was in contact with me.. Only to **** me off and frustrate me even more.. Your Manager calls to tell me they are out of stock??? what the hell!!!!!!!!!!!!!! You'll put through payment you'll inconvenience me........... what the hell happened to you'll customer service??? When you'll put through payment or when you'll vowed reliable service which one was a lie or perhaps the caring part was a lie??? do you'll care enough that without my contraceptive there is a possibility I could fall pregnant all because you'll failed to deliver on time??????? I am going to take this further the sad PART IS I CANNOT TAKE MY script back to a more reliable pharmacy because it has expired and that I blame myself for been stupid me thinking I could rely on you'll.
Pharmacy Direct (Centurion)'s replyOfficial
27 Feb 2019, 11:48 Dear member We confirm that a pharmacist has been in contact with you to assist on your complaint raised, the following feedback has been provided. Please be advised that as per scheme rules, the medical aid only allows each claim to be processed once every 26 days. As you have previously obtained your medication from the local pharmacy on the 01/02/2019, we were only able to claim for your medication on the 26/02/2019. The medication is scheduled for delivery to be done tomorrow. You also confirmed that you have sufficient medication currently at hand for the next 2 days. Kind regards Pharmacy Direct team.
Pharmacy Direct (Centurion)'s reply27 Feb 2019, 11:48
Official
Dear member We confirm that a pharmacist has been in contact with you to assist on your complaint raised, the following feedback has been provided. Please be advised that as per scheme rules, the medical aid only allows each claim to be processed once every 26 days. As you have previously obtained your medication from the local pharmacy on the 01/02/2019, we were only able to claim for your medication on the 26/02/2019. The medication is scheduled for delivery to be done tomorrow. You also confirmed that you have sufficient medication currently at hand for the next 2 days. Kind regards Pharmacy Direct team.