CC
Charmaine C
1 reviews | Active since Jul 2013
02 Feb 2022, 16:14
Pathetic service from Pharmacy Direcct
I send my scrip on 20 Jan 2022. Last week on the 27th I received a message to say my medication is out for delivery. Yesterday 1 Feb, I phoned to find out where is my medication, the lady was suppose to phone me, I received a message that I must phone pharmacy direct.......just to find out the the courier company was at my house and they could not reach me. I told the lady that NO ONE WAS HERE, I have proof that I did not receive any phone calls (so they are dealing with useless courier companies). I asked them to sort it out, so that I can receive my medication. No feedback and still no medication. This is unacceptable and pathetic service.
Helpful (0)
Replies (7)0
Replies (7)
Pharmacy Direct (Centurion)'s replyOfficial
02 Feb 2022, 16:16Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply02 Feb 2022, 16:16
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
CC
Charmaine C's updateReviewer Update
07 Feb 2022, 09:12Its is the 7th today. No medication. This is unacceptable service!!!
CC
Charmaine C's update07 Feb 2022, 09:12
Reviewer Update
Its is the 7th today. No medication. This is unacceptable service!!!
Pharmacy Direct (Centurion)'s replyOfficial
07 Feb 2022, 09:18We do apologize, we will follow up as this is not the service we want to give to our members.
Kind regards
Pharmacy Direct Team.
Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)'s reply07 Feb 2022, 09:18
Official
We do apologize, we will follow up as this is not the service we want to give to our members.
Kind regards
Pharmacy Direct Team.
Kind regards
Pharmacy Direct Team.
CC
Charmaine C's updateReviewer Update
10 Feb 2022, 09:51Still no medication. Pathetic. I see on all the comments that this a normal thing for pharmacy direct not to deliver the medication.
CC
Charmaine C's update10 Feb 2022, 09:51
Reviewer Update
Still no medication. Pathetic. I see on all the comments that this a normal thing for pharmacy direct not to deliver the medication.
Pharmacy Direct (Centurion)'s replyOfficial
14 Feb 2022, 10:46 Dear Member
We can confirm that delivery has been completed.
Kind regards
Pharmacy Direct Team
We can confirm that delivery has been completed.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply14 Feb 2022, 10:46
Official
Dear Member
We can confirm that delivery has been completed.
Kind regards
Pharmacy Direct Team
We can confirm that delivery has been completed.
Kind regards
Pharmacy Direct Team
CC
Please explain to me: I have an invoice from you that boncap did not pay. I asked them about it and they rep****: Regarding the invoice you received from pharmacy direct that Boncap did not pay, please contact Pharmacy Direct. I don't understand why I must phone you if they did not pay. Please explain to me.
Charmaine C's updateReviewer Update
14 Feb 2022, 15:34- Thank you, I received.
Please explain to me: I have an invoice from you that boncap did not pay. I asked them about it and they rep****: Regarding the invoice you received from pharmacy direct that Boncap did not pay, please contact Pharmacy Direct. I don't understand why I must phone you if they did not pay. Please explain to me.
CC
Charmaine C's update14 Feb 2022, 15:34
Reviewer Update
- Thank you, I received.
Please explain to me: I have an invoice from you that boncap did not pay. I asked them about it and they rep****: Regarding the invoice you received from pharmacy direct that Boncap did not pay, please contact Pharmacy Direct. I don't understand why I must phone you if they did not pay. Please explain to me.
Pharmacy Direct (Centurion)'s replyOfficial
18 Feb 2022, 11:45 Dear Member
We have tried contacting you with no success. We will keep trying.
Kind regards
Pharmacy Direct Team
We have tried contacting you with no success. We will keep trying.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply18 Feb 2022, 11:45
Official
Dear Member
We have tried contacting you with no success. We will keep trying.
Kind regards
Pharmacy Direct Team
We have tried contacting you with no success. We will keep trying.
Kind regards
Pharmacy Direct Team