Pathetic service delivery with no accountability.

I ordered my med, paid the co payment and submitted the Proof of payment on the 15/09/2023. Today is the 26/09/2023 and my medication has not been delivered. Call center agent confirms that they received the POP and acknowledged it on the 15/09 but funds were allocated to my account on the 19/09. What is the point of sending proof of payment if it will not be considered useful. Call center agent informs me it will be despatched on the 27/09. Why is there a 12 days delay on despatching medication. This is rather a pathetic service they are rendering with none of them taking accountability.

I can not wait to receive my meds and hope to never have to deal with them. Bonitas should consider other options because this is rediculous.