Pathetic service!!

Chronic medication not delivered on time for three months in a row. We started using pharmacy direct 3 months ago as we changed medical aids and Bonitas requires us to use this service. My partner is a diabetic type 1, with hypertension. She never received her meds on time so each month I had to try and get emergency doses to control her hypertension and blood sugar levels. We had a copayment this month of+-R1500 which was paid at the end of August. Due to no delivery of medication AGAIN, we tried contacting pharmacy direct to find out what the problem is. We were told it would be delivered the next day. This went on for TWO WEEKS. eventually we got to the point where we needed them to reverse the claim, pay back our Co payment, so that we could go to a different pharmacy to collect meds. They reversed the claim, but have NO IDEA about our Co payment. They asked to send a statement of our bank account to prove we paid the copayment. This was sent. No response. Nothing. Will we get our money back? Oh well, guess we will involve lawyers.