RK
Richard Künnemann

1 reviews | Active since Apr 2021

24 Jan 2022, 16:52

Pathetic Service - Again!!

My wife was given a VERY URGENT script on 08 December 2021, she only received the medication on the 31st December after I had to follow up asking for delivery. When the medication arrived, only 3 of the 7 items were dispensed. The one medication I had to get from another more efficient pharmacy as she needed it urgently. Again today I have had to phone to get the medication dispensed. First they couldn’t find her on the system, I eventually found another number where they assisted. No date for delivery can be given so once again we hope it will be here in time before here medication runs out!

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply25 Jan 2022, 08:08
Official
  Dear Member
 
 Thank you for bringing the matter to our attention.
 
 The manager will be in contact with you to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team  
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply28 Jan 2022, 08:37
Official
Dear Member
 
 We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
 
 Kind regards
 Pharmacy Direct Team