Pathetic service

It's seems pharmacy direct doesn't take there client's seriously. I will turn to hello Peter aswell. Every month it's a fight. I've payed on the 27th of last month so on Friday the 4th of November they can't find my payment. Sent the proof on Friday. On Monday they've found the payment. Still today we waiting for my wife's medication that they did not sent last week. Today when I phoned they will reorder the same medication we are requested on Friday. Today will be her last voxra she has. Every time the managers are busy when I phone. I am also busy with bonitas management to sort out this pathetic service we get for a company they force you to use.