Pathetic Service

How Bonitas came to an agreement with Pharmacy Direct confuses me, I am more disappointment and embarrassed at the fact that they have zero care towards their patients, they do not care about people's health whatsoever. They are quick to claim from my account and get paid for a service they are not providing. The consultant whether on call on whatsApp will give the same response that "your medication is at dispatch and will send the manager an email to prioritize" meanwhile nothing is being done, until this minute i still await my medication. The frustration of having to use your own money which will not be reimbursed every month makes one even more ill because the medication is so expensive and still have to contribute towards a medical aid. At this point i feel i'm better off in a list of patients in a public institution somewhere than having been treated in this manner.