Pathetic service

We have been having medication delivered to our home in Springs since September 2021, as my youngest son has epilepsy and has to take 2 pills twice a day to keep the seizures under control. There has only been 1 occasion that my daughter has not had to contact Pharmacy Direct to ask when my son's medication is being delivered and it was delivered 2 weeks early. Every other month my daughter has to ask when the medication is being delivered. We had to travel through to Centurion today to collect it. This is the 2nd time we had to collect it, at our own expense. I am sick to my stomach with this company. If my son has seizures because of late delivery of medication, who is going to pay for his hospitalization? Something needs to be done with the despatching dept. We were also told that there was a levy to pay before we could get the meds. This amount of a mere R104 was paid last week and my daughter has the proof. Luckily we were given the meds and we left very relieved but Pharmacy Direct needs to catch a wake up. I wouldn't recommend this company to anyone.

My sons med aid is Bonitas and med aid nr is ***