Pathetic service

As a person who takes chronic medication,it's important not to default cause then you get too sick.

The staff doesn't understand the matter of urgency. Registered in their portal, submitted my script over a week ago,when you make a follow up no one seems to have the answer. The email is useless cause you have to repeat your issue ,give them the same information that you submitted.

Made a call to the scheme for follow up,was told that they can't find my profile and they will contact IT and call me back.

Sent emails,no answer, WhatsApp is very useless cause whomever is managing it responds after a decade. Made the call again only to be told that the system didn't generate an account number and the manager will call me. Been waiting and waiting. Even now I don't have my medication.

Does one have to die first to receive a proper response or the actual medication. I'm so angry and very sick to be honestly. Worst service I have ever received. So sad to make so much follow ups for a medication you are paying for.

Lucia Malema ***