1 reviews | Active since Mar 2011
Pathetic service
I am a member of Bonitas Medical Aid and on chronic. It's been two weeks since I sent the script which was processed and paid but no medication received. The greatest issue is I current do not have medication at all. Last week they sent a message saying they tried to contact me, which was a lie. Today I email my query and they advise the medication was not authorized which also did not make sense as the claim was processed and paid. Today they sent another sms that they tried to call me. Made efforts called them and asked if they can call me back and they said OK and took my number but they did not border. The first call was a guy but did not get his number. The second was the lady by the name of Olga or Elda if I got it right. I was calling from ********** 423 today between 16H30 and 17h00.
Good day Sandra,
Pharmacy Direct confirms receipt of your complaint, a manager will be in contact shortly to assist you and provide feedback .
Kind regards
Pharmacy Direct team
Good day Sandra,
Pharmacy Direct confirms receipt of your complaint, a manager will be in contact shortly to assist you and provide feedback .
Kind regards
Pharmacy Direct team
Dear Sandra,
We confirm that a Fund Account Manager has been in contact with you and provided you with the following feedback on your complaint.
The claims that Pharmacy Direct submitted was reversed as the medication was not authorized. The medication that your prescribing physician has prescribed for you is not authorized, we have contacted your Doctors rooms and requested an updated prescription.
We will continue to follow up with your Doctor for the updated prescription, once we have received it we will arrange for urgent processing of the prescription.
Kind regards
Pharmacy Direct team
Dear Sandra,
We confirm that a Fund Account Manager has been in contact with you and provided you with the following feedback on your complaint.
The claims that Pharmacy Direct submitted was reversed as the medication was not authorized. The medication that your prescribing physician has prescribed for you is not authorized, we have contacted your Doctors rooms and requested an updated prescription.
We will continue to follow up with your Doctor for the updated prescription, once we have received it we will arrange for urgent processing of the prescription.
Kind regards
Pharmacy Direct team