Pathetic Service

I have send a chronic script , i had to phone to follow up, the agent that help me was not interested to assist me, I gave her my medical aid number she could not picked it up. I spelled my email address, she could not pick it up. After sending another email she picked it up by saying sorry i did not put in the correct email address after me spelling it out. She just rep**** I will send to the Pharmacist. Our cables has been ****** so we did not have any network, I saw 2 miss call from pharmacy direct but still no medication delivered. What is the point of sending a script which i needed if the staff have a don't care attitude!