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Ntombizonke N
1 reviews | Active since Mar 2020
24 Mar 2020, 18:37
Pathetic service!!!!
Very disappointed with pharmacy direct, to think that I have been using them for my chronic medication for the past year and a half! First of all nobody bothers to let me know my prescription has expired like they normally do. Dont even attempt to call them and get through to a sensible human being, i spent over an hour dialing their number and getting cut off at some point when somebody did bother to pick up my call she decided to lie and say she’s putting me through to someone who could help and ended up disconnecting my call again. Absolutely pathetic service!
Helpful (0)
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Replies (2)
Pharmacy Direct (Centurion)'s replyOfficial
25 Mar 2020, 08:17Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply25 Mar 2020, 08:17
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly in order to resolve.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
25 Mar 2020, 10:06Dear Member
The manager has tried to contact you to provide feedback to your complaint, but you are not reachable.
Kindly note that sms notification was sent on the 09/12/2019, 10/01/2020 and 05/02/2020 as a reminder that your prescription expired. We have also included last repeat stickers on your medication as well as invoices. A prescription is only valid for 6 months or 6 repeats. Please ensure that your prescription is renewed every 6 months to avoid delay in deliveries.
Kind regards
Pharmacy Direct Team
The manager has tried to contact you to provide feedback to your complaint, but you are not reachable.
Kindly note that sms notification was sent on the 09/12/2019, 10/01/2020 and 05/02/2020 as a reminder that your prescription expired. We have also included last repeat stickers on your medication as well as invoices. A prescription is only valid for 6 months or 6 repeats. Please ensure that your prescription is renewed every 6 months to avoid delay in deliveries.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply25 Mar 2020, 10:06
Official
Dear Member
The manager has tried to contact you to provide feedback to your complaint, but you are not reachable.
Kindly note that sms notification was sent on the 09/12/2019, 10/01/2020 and 05/02/2020 as a reminder that your prescription expired. We have also included last repeat stickers on your medication as well as invoices. A prescription is only valid for 6 months or 6 repeats. Please ensure that your prescription is renewed every 6 months to avoid delay in deliveries.
Kind regards
Pharmacy Direct Team
The manager has tried to contact you to provide feedback to your complaint, but you are not reachable.
Kindly note that sms notification was sent on the 09/12/2019, 10/01/2020 and 05/02/2020 as a reminder that your prescription expired. We have also included last repeat stickers on your medication as well as invoices. A prescription is only valid for 6 months or 6 repeats. Please ensure that your prescription is renewed every 6 months to avoid delay in deliveries.
Kind regards
Pharmacy Direct Team