PATHETIC PATHETIC PATHETIC SERVICE

My wife and I are members of Bonita Medical Aid. My wife is on Chronic Medication. An arrangement with Pharmacy Direct is that her Chronic Medication will be dispatched on the first day of each month. This months we had endless trouble with Pharmacy Direct. Bonita has paid my wifes claim of R450.15 to Pharmacy Direct on 1 November 2020. On 2nd November I received a phone from Pharmacy Direct to inform me that I must pay a co-payment of R42.94 to Pharmacy Direct. I deposited this amount into Pharnacy Direct Nedbank account, account number *** on 2nd November I messaged proof of payment. My wife has not recieved her medication Today is 10th November NOTHING. After numerous phonecalls emails and messages I was informed that her medication is out of stock. How is it possible for a large organisation to run out of stock PATHETIC. I gave perimission taht a replacement to be dispatched The lady in question promised that it will be dispatced yesterday for delivery on Wednesday. Today I was informed by a very rude gentleman that my wifes medication is not yet dispatched as they await co-payment and permission for the replacement. Pharmacy Direct either does not care for its customers or it is poorly managed. THEY ARE PLAYING WITH PEOPLES LIFE.