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Vijay N
1 reviews | Active since Sept 2021
31 Oct 2023, 19:52
Pathetic lack of Service/Incompetence
Sent 4 emails and called 3 times to ensure i receive the correct medication. Was told my query will be escalated and I will be contacted. 2 weeks later with zero contact. Pharmacy Direct should be able to admit when they can not handle the volume and pass it onto another service provider that will do what they fail to do. Its really pathetic for Pharmacy Direct to play with peoples lives and ignore their customers from whom they are getting paid.
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Replies (2)0
Replies (2)
Pharmacy Direct (Centurion)'s replyOfficial
01 Nov 2023, 09:05Dear Member,
We're so sorry to be the cause of your frustration at the moment!! We will do our absolute best to get this resolved for you.
Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply01 Nov 2023, 09:05
Official
Dear Member,
We're so sorry to be the cause of your frustration at the moment!! We will do our absolute best to get this resolved for you.
Regards
Pharmacy Direct Team
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Vijay N's updateReviewer Update
09 Nov 2023, 20:11I reply means nothing with no action.
Pharmacy Direct Priorities the monthly claims from medical aid, but does not care at all if you have received your meds
Its just pathetic. I received an email from Sharlotte Malele assuring me this was being given priority, but that was all talk...the incorrect meds were collected last week...a week later and still have not received my correct meds, and this is after the Clinical Team was arranging , with priority to send the correct meds...Really ONE WEEK to send meds...PATHETIC
Pharmacy Direct Priorities the monthly claims from medical aid, but does not care at all if you have received your meds
Its just pathetic. I received an email from Sharlotte Malele assuring me this was being given priority, but that was all talk...the incorrect meds were collected last week...a week later and still have not received my correct meds, and this is after the Clinical Team was arranging , with priority to send the correct meds...Really ONE WEEK to send meds...PATHETIC
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Vijay N's update09 Nov 2023, 20:11
Reviewer Update
I reply means nothing with no action.
Pharmacy Direct Priorities the monthly claims from medical aid, but does not care at all if you have received your meds
Its just pathetic. I received an email from Sharlotte Malele assuring me this was being given priority, but that was all talk...the incorrect meds were collected last week...a week later and still have not received my correct meds, and this is after the Clinical Team was arranging , with priority to send the correct meds...Really ONE WEEK to send meds...PATHETIC
Pharmacy Direct Priorities the monthly claims from medical aid, but does not care at all if you have received your meds
Its just pathetic. I received an email from Sharlotte Malele assuring me this was being given priority, but that was all talk...the incorrect meds were collected last week...a week later and still have not received my correct meds, and this is after the Clinical Team was arranging , with priority to send the correct meds...Really ONE WEEK to send meds...PATHETIC