Pathetic customer service

Pathetic service and arrogance from your stuff. You confirmed receipt of a prescription on 9/7/19. To date no delivery, I finally call over a month later to check on what’s going., it’s only because I complained that you decided to prepare the meds on 22/8, I indicated that this is urgent and yet a response from your call center agent is that I will receive my package sometime next week. No care in the world.