PATHETIC CUSTOMER SERVICE

I have been with Pharmacy Direct for 7 years to be exact. On the 1st of August I sent through an enquiry about my medication and also the update about the change of medical aid. I also requested them to forward me the prescription that my doctor sent to them. it's the 11th today and nothing has been done on their end. Even though I stressed out that I am running out of meds. I truly do not understand this kind of customer service where they do not care about people's health. This service is pathetic and clearly not reliable , who is not doing what they are supposed to be doing ? I am definitely taking this matter further . It is not the end of it here ....